To control, run, and execute different call centers, one needs to have different professional skills that are proven, updated and job-oriented. Robb Auber is a call center specialist and Teleiman LLC chief who knows what makes clients happy and satisfied when they get connected to his call center team and look for better solutions to their queries. Having a long list of awards and recognitions won and earned, Robb has better skills that are needed by any call center professional. Mentioned-below is a list of Auber’s professional skills that he uses to overcome the expectations of his new as well as existing clients. It includes:
- Call centers
- Customer relationship management
- Business process outsourcing
- Strategic planning
- Customer retention
- Business management for start-ups
- Operations management
- Team management
- Performance management
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