Robb Auber marketing solutions through voice and non-voice services

Under the leadership of its CEO and call center specialist Robb Auber, Teleiman.com delivers maximum telemarketing ROI to its clients by giving prominence to the effective management of quality, speed, efficiency and cost. With the effective and timely use of strategic leadership, continuous quality, process control, and world-class technology, Teleiman LLC allows its clients reasons to increase their ROI. With its voice and non-voice telemarketing services, the call center makes ways for their clients so that they can focus on their core businesses.

Teleiman LLC delivers its BPO services to various industries and help them in staying ahead in the cut-throat competition and turning their business fortunes. And it is made possible only with unmatched BPO solutions rendered its comprehensive voice and non-voice processes. These include:

Voice services: Customer service, help desk support, web/IVR, accounts receivable management (ARM), telemarketing, product promotion, lead generation, lead qualification, collections, loyalty programs, retention programs, data verification, upselling, cross selling, surveys, and appointment scheduling.

Non-voice services: Shared services, web marketing, loyalty programs, social media marketing, search engine optimization (SEO), landing page campaigns, refund processing, claims processing, live web chat, data processing, email support, email marketing, email management, online payment processing, and online order processing.

With these voice and non-voice processes, outsourcing companies of all sizes and types can expect increased efficiency, reduced labor costs, more concentration on core business, and capital cost control in the least amount of time. The call center specialist knows what is expected by clients when they make a call and look for Robb Auber telemarketing solutions. Using his business acumen and marketing experience, he delivers on its commitment and makes his clients happy and satisfied.

Van Del Mundo: Robb Auber’s IT man at Teleiman.com

Teleiman.com is a renowned call center that leads the industry and is known for rendering clients best business solutions ensuring a cut in time, cost and process. Headed by the call center specialist Robb Auber, Teleiman LLC has a team of specialists who are highly qualified, skilled and carry a good experience in their relevant fields. Auber’s team has Van Del Mundo, the director of Information Technology; Carol Eran, director of Quality and Training, and Via Nicolas, SVP of Operation.

Van Del Mundo is the director of Information Technology at Robb Auber’s Teleiman.com. He not only handles day-to-day IT related activities but also assists Auber in offering the best solutions for all IT operations. He successfully leads and manages all aspects of campaign implementation using Five9’s Virtual Call Center Software. On a regular basis, he reports the implementation status and man-hours consumed during implementation to managers. He also converts campaign requirements into call center solutions leveraging the features of the Five9 Virtual Call Center. He configures the solution and training Five9 Users in the use of the solution and make best practice recommendations to enable clients to successfully deploy Five9 Virtual Call Center Build.

He handles custom-built the Five9 Virtual Call Center for Inbound, Outbound, Blended, AutoDialer, IVR with CRM Integrations and Five9 reports. Moreover, he automates Dialer Operations through Workflow Rules. Apart from these responsibilities, he also supports technical related problem encountered at during implementation and production levels. He regularly conducts training for call center administrators, supervisors, report writers as well as agents. Interestingly, the director of IT at Teleiman, assists developer/s in integrating CRMs with Five9 VCC (e.g. SalesForce, Netsuite, Leads360, Sugar CRM) through APIs and APEX class and triggers.

Teleiman Call Center Grants Outsourcing Companies Focus On Their Core Business

Jobs are outsourced not only to avail the best quality work at a reduced cost in the least amount of time but also for utilizing existing resources efficiently. Outsourcing companies outsource a limited quantity of jobs to the third party to avoid non-core business expenses and other costs that consist of high taxes, energy costs, excessive government regulations, and incurring costs for the production and labor. No business organization can utilize its limited resources in an efficient manner until it focuses more on its core business and offers other business activities to a reliable 3^rd party. Today, high tech call centers are considered as the best options for granting outsourcing companies better chances to focus on their main business. Teleiman call center is a reliable and professional name in the call center industry.

The call center takes responsibility of all outsourcing jobs and complete them in time so that outsourcing companies can take a sigh of relief and devote their maximum time on their core business. Outsourcing of jobs to Teleiman gives you more time to focus on serving your customers, generating income, and growing your business. Putting more efforts, time and planning in core business ensure that companies' resources will perform more effectively. It also generates best long term opportunities for creating value.

All sorts of telemarketing strategies used at Robb Auber’s Teleiman call center increase your telemarketing ROI and let you focus more time and money on your central business.

Remember: Outsourcing with Teleiman successfully converts fixed costs into variable costs. It also releases capital for investment into revenue-producing activities.

Why Teleiman LLC call center is the first choice for having telemarketing services?

Teleiman LLC needs no introduction. It is widely known as the best call center that help its clients decrease time, process and cost. The call center has a wide and exhaustive list of clients who believe in its services and solutions and, in return, get increased efficiency, reduced labor cost, more focus on the core business and controlled cost capital. Teleiman is famous for the following:

• Delivering maximum telemarketing ROI through strategic leadership
• Continuous quality and process control
• Reliable, world-class technology
• Elite contact center staff

Modern business is all about beating the target and inflating bank accounts with liquidity. But, the real business is wealth maximization, and it is possible only with the happy and satisfied customers who return to the existing sellers or service providers when it comes to buying more. 

Moreover, Teleiman call centers/telemarketing team, working under the supervision of its dexterous and professional CEO Robb Auber, carries more than 60 years of combined, global contact center industry experience. That is why it always renders the best services and solutions with a perfect mix of time and quality. In fact, Teleiman’s trainers and leaders are sought out by other call center companies for consulting and training at all levels.

The call center believes that investing in in-house staff and equipment can be inefficient. So, it provides economy of scale for increased profits, as well as new, best-in-breed practices to increase results. The call center knows how to increase profits and reduce labor costs. To do so, it hires, trains and support a qualified staff in order to manage time and work in an efficient manner. In addition, outsourcing to the call center lets businesses refocus on their existing resources for having maximum ROI.

Robb Auber: A call center protagonist that solves all queries amicably

In the world of fierce competition where customers expect the best customer services and businesses like to inflate their bags with more revenue, the role and utility of a call center is increased by manifolds. There, both buyers and sellers get the best solutions that match their specific buying and selling needs respectively. Customers get satisfactory answers to their queries and sellers (businesses) solve all problems of their their customers through a third party that knows how queries are resolved in an amicable way. When it comes to making a real difference to all call center operations and overcome the expectations of the buyer and sellers, Robb Auber telemarketing solutions catch all eyes. Robb Auber is a goal-focused and results-oriented Executive Vice President of Call Center Operations. He has wide and comprehensive experience 20+ years in the following:

• Structuring high-performing call center management and staff,
• BPO models,
• Streamlining processes,
• Implementing supporting technology.

In order to reduce expenditures, boost productivity, and increase profits, call center specialist Auber prefers a two-way communication strategy that clears all doubts and let both parties come to an agreement that is accepted in a friendly manner. For him, rapid and intelligent customer engagement has been the most important aspect of almost all call centers. It ensures that all processes will be completed in the least amount of time and it will also help both customers and businesses solve their individual purposes. Pedro Venegas, a call center professional who has already worked with Robb at Atlantic Coast Media Group, expresses “Robb truly understands the call center business like the back of his hand, I had the opportunity to work for him and see for myself the passion, drive, leadership, and experience he set forth to increase profits and efficiency at the acmg call center. I remember when Robb began outlining his vision for the department and I thought why haven't we done this before!”

Robb Auber’s approach to Teleiman complaints and customer satisfaction

In the world of business, getting positive and negative responses from aggrieved customers is not a new thing. In case of positive comments, businesses feel satisfied, but they find it hard to adjust and bear up when it comes to satisfying a client who is unhappy, unsatisfied and angry. To make all clients happy and keep their slate clean,  customer service providers take the support of excuses and false notions in order to get some positivity from the client side.  There are basically five categories of customer satisfaction. It includes:

• Very dissatisfied
• Somewhat dissatisfied
• Neither satisfied or dissatisfied
• Somewhat satisfied
• Very satisfied

Robb Auber believes in enhancing the level of customer satisfaction and sees customer services as an overall approach to systematic improvement. He prefers to listen Teleiman complaints patiently and responds to complaints after analyzing all ins and outs. Through his customer satisfaction methodologies and strategies, he fulfills customer expectations. He adopts a scientific approach—dis-confirmation model—to compare customer ratings with reference to their genuine expectations and perceived performance.

He firmly admits that a real customer service experience not only changes the entire perception of a customer but also allows the organization to get more transparency to their customer handling processes. With his exceptional and customer-oriented services, he introduces a feeling in the mind of customers that a specific product or service has met the customer expectation completely.

According to Scott Nagle, country manager at Air Relay Corp., “Robb (my predecessor at Air Relay) was always a very helpful resource whilst I was in the position of Client Services. Very proactive with his team, he was always accommodating in any requests and without a doubt, had the best Action Plans and execution thereof I have seen to date. Robb always used communication to its fullest insuring that all endeavors were executed with...”

Robb Auber’s approach to performance management at Teleiman LLC

All big, medium and small-sized call centers prefer to reduce expenditures, boost overall productivity, and double profits in order to manage BPO models, processes and techniques. Performance management has been a great way to structure call center activities, manage staff, streamline processes and implement supportive technologies. It is the application of scientific behavior analysis or approach that is used in workplaces to evaluate the actual performance.

When it comes to knowing about the best ways or steps that help call center owners can smartly use to manage their businesses, tips and advice of call center specialist and CEO of Teleiman LLC Robb Auber makes a real difference to the enhanced performance achieved by the call centers. Through Auber’s performance management approach, it is easy to define all to be happened tasks, analyze all sorts of results, and implement the best possible solutions. It not only deals with inadequate performance but also renders practical as well as functional ways to maximize the overall performance.

Mentioned-below is a series of performance management steps that Auber adopts and uses to utilize all existing resources, find the loopholes and overcome all of them in an effective manner. It includes:

• Defining healthy performance
• Measuring current performance
• Diagnosing the problem
• Applying the right treatment
• Monitoring behavior
• Preventive maintenance

For measuring actual performance, all mentioned-above steps are very crucial as these help performance-hungry call center top executives understand each and every activity and process for the betterment of call center’s growth.

Robb Auber is a goal-focused and results-oriented call center specialist with 20+ years of comprehensive experience in call center handling, business analysis, executive administration, operations management, and strategic planning. With his futuristic vision, business acumen and call center experience, he knows how get the best out of existing resources and urge employees to perform in call centers.

Robb Auber: Controlling call center operational functionality to get the best out of existing resources

Simply, call center is a location where crucial customer interactions take place through telephone calls. Being a place of customer interaction, call centers are responsible for answering telephone calls and resolving all sorts of queries, asked by customers. From handling customer contacts to creating daily work schedules, call centers of all sizes and types do a lot of activities to make their customers happy and satisfied, and help clients solve their business targets amicably. Mentioned-below are six major operational functions of almost all big or small-sized call centers in the US as well as other parts of the world. These include:

Workforce management: It involves creating work schedules, forecasting calls, managing daily service levels and calculating the optimal number of the front line staff.

Quality management: To handle quality customer communications, this function is related to call monitoring, customer surveying, training and performance assessment.

Technology management: An effective management of all technologies in call centers includes implementation, acquisition and ongoing maintenance and management.

. Reporting and communications: It relates to managing the flow of information at central locations as well as business units so they multiple reports can be easily generated on the daily basis. Financial management: It is associated with the creation and management of an operating budget, capital budget and financial procedures to evaluate ROI.

Risk management: It is directly associated to the disaster recovery and contingency plans to assess risk and induce the potential solutions.

Robb Auber, CEO at reputed call center Teleiman, successfully controls these six call center operational functions to get the best out of existing resources and offers customers successful and economic solutions matching their specific business needs. He is a goal-focused and results-oriented call center specialist for all types of call center operations. Auber has 15+ years of comprehensive experience in structuring:

• High-performing call center management.
• Staff management.
• BPO models.
• Streamlining processes.
• Implementing supporting technology.

Auber has an envious expertise in all mentioned-above call center functions. That is why all his plans and efforts help businesses reduce expenditures, boost overall call center productivity and increase profits in the least amount of time.

Accelerate your Business with Robb Auber—Call Center Operations Specialist

Robb Auber has been a reliable and renowned name in the call center industry for the last decade in the US. He has a wide and rich experience in structuring high-performing call centers, developing business process outsourcing models, integrating processes, and applying supportive technologies. Being analytical, goal-focused, and results-oriented, Auber helps businesses of all sizes and types decrease expenditures, boost overall business productivity, and manifold profits.

He has a flair for fitting quickly into dynamic business processes and environments, and adopting a pragmatic approach that allows you gain from improved and better solutions in order to clear up complex business issues. Having an expertise and experience in call center consulting, training, SWOT analysis and business process, Auber implements direct business strategies to improve performance and maximize profits in the least amount of time.

With a progressive experience in call center administration, operations, planning and human resources, Auber ensures all business verticals successful economic solutions with his inherent business acumen and corporate understanding. His experience in direct response, call center sales, upselling, cross-selling, consulting, and business process outsourcing has helped numerous clients solve their business issues cordially, find a niche in the competitive market and secure increased ROI.

Under the experienced leadership of Auber, VP of call center operations at Teleiman, businesses get outstanding results through a perfect mix of intelligent business strategy, top quality manpower and best-practice training and quality processes. The professional skills and knowledge of Auber has helped global clients from the USA, UK, Australia, Canada, India, and the Philippines make their dream come true. His experience in direct response, consulting, upselling, call center sales and business process outsourcing is outstanding and highly result-oriented.

Robb Auber says, “We’re committed to partnering with you to provide tailored, first-class service, enhanced profitability, and closer relationships with your valued customers. Our associates excel at keeping customers happy and coming back for more. Contact us, and we’ll show you how Teleiman can make your telemarketing and customer service efforts more competitive.