Robb Auber’s approach to performance management at Teleiman LLC

All big, medium and small-sized call centers prefer to reduce expenditures, boost overall productivity, and double profits in order to manage BPO models, processes and techniques. Performance management has been a great way to structure call center activities, manage staff, streamline processes and implement supportive technologies. It is the application of scientific behavior analysis or approach that is used in workplaces to evaluate the actual performance.

When it comes to knowing about the best ways or steps that help call center owners can smartly use to manage their businesses, tips and advice of call center specialist and CEO of Teleiman LLC Robb Auber makes a real difference to the enhanced performance achieved by the call centers. Through Auber’s performance management approach, it is easy to define all to be happened tasks, analyze all sorts of results, and implement the best possible solutions. It not only deals with inadequate performance but also renders practical as well as functional ways to maximize the overall performance.

Mentioned-below is a series of performance management steps that Auber adopts and uses to utilize all existing resources, find the loopholes and overcome all of them in an effective manner. It includes:

• Defining healthy performance
• Measuring current performance
• Diagnosing the problem
• Applying the right treatment
• Monitoring behavior
• Preventive maintenance

For measuring actual performance, all mentioned-above steps are very crucial as these help performance-hungry call center top executives understand each and every activity and process for the betterment of call center’s growth.

Robb Auber is a goal-focused and results-oriented call center specialist with 20+ years of comprehensive experience in call center handling, business analysis, executive administration, operations management, and strategic planning. With his futuristic vision, business acumen and call center experience, he knows how get the best out of existing resources and urge employees to perform in call centers.

Robb Auber: Controlling call center operational functionality to get the best out of existing resources

Simply, call center is a location where crucial customer interactions take place through telephone calls. Being a place of customer interaction, call centers are responsible for answering telephone calls and resolving all sorts of queries, asked by customers. From handling customer contacts to creating daily work schedules, call centers of all sizes and types do a lot of activities to make their customers happy and satisfied, and help clients solve their business targets amicably. Mentioned-below are six major operational functions of almost all big or small-sized call centers in the US as well as other parts of the world. These include:

Workforce management: It involves creating work schedules, forecasting calls, managing daily service levels and calculating the optimal number of the front line staff.

Quality management: To handle quality customer communications, this function is related to call monitoring, customer surveying, training and performance assessment.

Technology management: An effective management of all technologies in call centers includes implementation, acquisition and ongoing maintenance and management.

. Reporting and communications: It relates to managing the flow of information at central locations as well as business units so they multiple reports can be easily generated on the daily basis. Financial management: It is associated with the creation and management of an operating budget, capital budget and financial procedures to evaluate ROI.

Risk management: It is directly associated to the disaster recovery and contingency plans to assess risk and induce the potential solutions.

Robb Auber, CEO at reputed call center Teleiman, successfully controls these six call center operational functions to get the best out of existing resources and offers customers successful and economic solutions matching their specific business needs. He is a goal-focused and results-oriented call center specialist for all types of call center operations. Auber has 15+ years of comprehensive experience in structuring:

• High-performing call center management.
• Staff management.
• BPO models.
• Streamlining processes.
• Implementing supporting technology.

Auber has an envious expertise in all mentioned-above call center functions. That is why all his plans and efforts help businesses reduce expenditures, boost overall call center productivity and increase profits in the least amount of time.

Accelerate your Business with Robb Auber—Call Center Operations Specialist

Robb Auber has been a reliable and renowned name in the call center industry for the last decade in the US. He has a wide and rich experience in structuring high-performing call centers, developing business process outsourcing models, integrating processes, and applying supportive technologies. Being analytical, goal-focused, and results-oriented, Auber helps businesses of all sizes and types decrease expenditures, boost overall business productivity, and manifold profits.

He has a flair for fitting quickly into dynamic business processes and environments, and adopting a pragmatic approach that allows you gain from improved and better solutions in order to clear up complex business issues. Having an expertise and experience in call center consulting, training, SWOT analysis and business process, Auber implements direct business strategies to improve performance and maximize profits in the least amount of time.

With a progressive experience in call center administration, operations, planning and human resources, Auber ensures all business verticals successful economic solutions with his inherent business acumen and corporate understanding. His experience in direct response, call center sales, upselling, cross-selling, consulting, and business process outsourcing has helped numerous clients solve their business issues cordially, find a niche in the competitive market and secure increased ROI.

Under the experienced leadership of Auber, VP of call center operations at Teleiman, businesses get outstanding results through a perfect mix of intelligent business strategy, top quality manpower and best-practice training and quality processes. The professional skills and knowledge of Auber has helped global clients from the USA, UK, Australia, Canada, India, and the Philippines make their dream come true. His experience in direct response, consulting, upselling, call center sales and business process outsourcing is outstanding and highly result-oriented.

Robb Auber says, “We’re committed to partnering with you to provide tailored, first-class service, enhanced profitability, and closer relationships with your valued customers. Our associates excel at keeping customers happy and coming back for more. Contact us, and we’ll show you how Teleiman can make your telemarketing and customer service efforts more competitive.