Wednesday 22 April 2015

Robb Ways to Handle Teleiman LLC Complaints

Generally, customer complaints are seen as a negative response from unhappy customers. But it is about something that the customer failed to find in the products and services he has been using for a particular time period. It is about customers’ trust breach. Customers get connected to any brand after they are assured of quality, output, performance, and satisfaction. They file complaints when they failed to get what they were supposed to get after the purchase. That is why a dissatisfied or unhappy customer is likely to go hard on the brand that failed to impress him despite commitments. In the call center industry, Teleiman LLC has a unique way of handling complaints.

Teleiman LLC chief Robb understands that every time a customer calls, he will be hard in communication and criticize the brand, product, people or services for not getting what he was expecting. Robb has a clear idea that complaints are made when something is wrong with your service or product. If there is a problem, there is a solution too. Robb Auber listens his customers patiently when unhappy customers are not ready to hear any explanations and logics. Robb knows the art of making unhappy customers happy.

For Robb, all Teleiman LLC complaints are equally important for handling customer grievances and complaints as they make way for customer satisfaction and customer retention. He uses a customer-centric approach to form a customer handling strategy and take complaints in the first place. He also addresses problem-related concerns to reach at the root cause of the problem, save valuable time, and reduce the number of angry customers. Robb Auber learns from the mistake, renders an apology, and gives customers exactly the same they wish.

“We’ve been working with Teleiman for several years now. They are simply the best call center organization we’ve ever worked with. They know how to find, train, align, motivate, and inspire a team. A results-oriented company, they believe in ‘walking the talk’ and ‘delivering on what they say.’” —Andrew Surwillo, Managing Member, Atlantic Coast Media Group.

Tuesday 21 April 2015

Teleiman Desk Support Services To Deliver Useful Assistance To Clients/Customers

A help desk is a pivotal tool for business organizations that has gone digital and is running its business operations using the ultra modern technologies. It helps in getting through frequent issues in time, and troubleshoot problems concerning the information technology. It emerges as the best option to fix the problems and offer real time solutions when IT problems are encountered. A help desk integrates customers/clients and the right staff so that improved and better results can be delivered. Leading call center Teleiman LLC uses desk support services in order to deliver useful assistance to clients/customers.

A help desk can also be coined as ‘information unit’ to offer business enterprises a favorable communication link with its various clients/customers. Most common functions of a communicative help desk support include offering useful and essential assistance to clients/customers, serving the staff of a company, helping a lot in troubleshooting computer and network problems, providing all users a unified point of contact for a proper assistance, and smoothly running operations of any company with system interaction. Teleiman call center is run and controlled by its chief Robb Auber, who is also a popular call center specialist.

Robb Auber telemarketing services are offered through a help desk support that makes things possible for the company and lets it communicate in a hassle-free manner. The call center has a help desk support that manages all the requests through a desk software that track all requests from users with a definite number. “Local Bug tracker" (LBT) is another name of the software gadget. Teleiman LLC also uses some customized and integrated software apps to support help desk services and make communication in a highly convenient manner.

When you opt for professional telemarketing call center companies, you should take Teleiman LLC services to get better assistance for solving IT problems in a perfect manner.

Thursday 9 April 2015

Taking Complaints as Opportunities to Excel in the Competition

Almost all of us think that a complaint is nothing but a form of displeasure shown by customers toward any product, service or brand available in the competitive market. People may feel unhappy due to the non-availability of proper functionality, performance and desired results from the products and services that people have been using in a particular period of time.

Don’t take complaints as negative as they also convey more than what you have failed to see. Actually, an analysis of complaint lets you know where you are and what wrong have you done, and what you can do to take a lesson from the past mistakes. This simple success mantra is used by call center specialist and Teleiman LLC chief Robb Auber in order to know the truth hidden the complaints. That is why Robb Auber takes complaints as a way to learn what went wrong and works on weak points in order to match the exact needs of customers. The method helps Robb understand everything properly, find an easy solution to the problem, and help clients get their desired results instantly. That is why happy and satisfied customers, in return, write positive Teleiman LLC reviews that show why Robb Auber is a performing asset to the call center industry.

“We’ve been working with Teleiman for several years now. They are simply the best call center organization we’ve ever worked with. They know how to find, train, align, motivate, and inspire a team. A results-oriented company, they believe in ‘walking the talk’ and ‘delivering on what they say.’” —Andrew Surwillo, Managing Member, Atlantic Coast Media Group

“Teleiman made our web/ IVR partials campaign a success! Their performance is true to their word and consistent, and their strategies are forward-looking. Teleiman is a rare jewel in the industry.” —Thomas Shipley, CEO, Atlantic Coast Media Group

Thursday 19 March 2015

Robb Auber: The Artist Who Solves Complaints With His Business Acumen

Call center specialist Robb Auber has an envious reputation in the call center industry that makes him a great performing asset for Teleiman LLC, a leading call center. From executive vice president of call center operations to Teleiman’s CEO, Robb has played many roles and provided global clients better business solutions. Interestingly, he is a great artist who knows the art of solving complaints with his business acumen.

Robb’s ability to lead from the front can be assayed with his flawless corporate experience, problem solving abilities, and spontaneous and promising business acumen that help him in taking a good decision. When it comes to improving overall sales and get excellent results, Robb is considered as an outstanding player in the industry. Robb is the backbone of Teleiman telemarketing and conveniently wins the confidence and trust of a large number clients.

Robb significantly infuses confidence in his team and boosts it to deliver higher business solutions by solving Teleiman complaints and making clients happy and satisfied. The thing that makes him highly business-oriented is a long list of awards and recognitions that are enough to say his success story and mastery in the call center industry. His credentials are immense and not possible for all to earn these credentials. He possesses specific degrees and certificates that relate to professional training in HRM / HRIS, GEO, Payroll, AS400, Mastermind, Tantacom, FMLA, NJFMLA, ISO Compliance, ACD, CMS, LMS, Advertech, Roes, Pick, TCPA, Cisco, AQM, and SIP.

The call center specialist has a verifiable track record that depicts how he brings the best out of existing resources using his natural ability and experience.

Wednesday 18 March 2015

Teleiman LLC: Delivering Immediate and Balanced Telemarketing Solutions

Clients are impatient; they want immediate action without wasting even a single second. Keeping clients in wait for response can be fatal to any brand as they could look for other alternatives if they are not listening timely and actively. It is obvious that an unhappy customer shows his/her frustrations and negativity while making a complaint. Avoiding the customer and showing any delay in entertaining can go against the company as it forces clients to look for your competitor in the market.

Companies that try to contact potential customers within an hour of receiving queries are nearly 7 times as likely to have meaningful conversations with key decision makers as firms that try to contact prospects even an hour later. Yet only 37% of companies respond to queries within an hour. —Harvard Business Review

When it comes to finding a reliable name in the call center industry that delivers immediate and balanced telemarketing solutions to its clients, Robb Auber adventure Teleiman LLC makes a real difference. Teleiman telemarketing solutions make clients happy and satisfied as they are designed on the basis of clients’ exact business needs.

There are several Robb Auber reviews that help you know why Robb is known for solving clients’ queries and problems in an amicable manner.

“I had the pleasure of working side-by-side Robb in a similar capacity for three years. Robb was a very hands-on executive who was able to produce great results because of his ability to develop strong teams around him. He was stood tall in the wake of adversity and continued to move the ship forward. I would welcome the opportunity to work with Robb once again.” – John Callaghan, VP, Customer Service/Performance Enhancement, Patriot Marketing, Inc.


Thursday 12 March 2015

Robb Auber Reviews And Response of Clients

A long lasting professional relationship develops on the foundation of commitment, honesty, reliability and faith. Missing of even a single trait can imbalance the harmonic balance that is essential for creating a trust between a buyer and a seller or any of its appointed representatives (third party). Today, call centers are known as third parties and function as a link that helps businesses make customers happy and satisfied and get into the good books of all. Customer reviews are such a great thing showing candid responses and opinion of people over certain products and services.

In the call center industry, Teleiman telemarketing is widely known for offering flawless telemarketing solutions that are user-friendly and business-oriented. The call center is headed and run by its CEO Robb Auber. There are lots of Robb Auber reviews indicating the response of clients toward Robb’s hard work, dedication, and sincere efforts that help in getting more business leads in a perfect manner.

“We’ve been working with Teleiman for several years now. They are simply the best call center organization we’ve ever worked with. They know how to find, train, align, motivate, and inspire a team. A results-oriented company, they believe in ‘walking the talk’ and ‘delivering on what they say.’” —Andrew Surwillo, Managing Member, Atlantic Coast Media Group

“Teleiman made our web/ IVR partials campaign a success! Their performance is true to their word and consistent, and their strategies are forward-looking. Teleiman is a rare jewel in the industry.”—Thomas Shipley, CEO, Atlantic Coast Media Group

These reviews show the level of clients’ satisfaction and faith in Teleiman LLC policies and business procedures. Robb Auber uses original, proven, and customer-oriented management strategies that help him and his call center executives solve all Teleiman.com complaints amicably and offer people qualitative telemarketing solutions in the least amount of time.


Wednesday 4 March 2015

Robb Auber: A Staunch Telemarketing Strategist

There is hardly anyone who doesn’t know about the call center expert Robb Auber. His works, awards and achievements tell his successive story and makes him a gem in the call center industry. His practical call center experience shows that he has worked on many positions and has proved his stature with his corporate experience, ability, acumen and tendency to solve all problems in a perfect manner. His spontaneous and flawless leadership makes him an outstanding and best call center figure.

He gives weightage to the analysis, forecasting and management of multi-million dollar budgets. He prefers to identify key performance indicators and formulate direct strategies in order to execute and accomplish all call center projects with a professional touch. He holds a verifiable track record that openly depicts his mastery and excellence in KPI s & call centers/operations. He is also accredited with various awards and recognitions that include professional training for HRD, HRM / HRIS, GEO, Payroll, AS400, Mastermind, Tantacom, FMLA, NJFMLA, ISO Compliance, ACD, LMS, CMS, Advertech, Roes, Pick, TCPA, Cisco, AQM, and SIP.

He is a call center artist who is well-versed with the art of churning the best out of existing resources guided by a well-trained and highly motivated support teams. He infuses confidence in his teams in order to charge them for delivering high customer satisfaction and loyalty. Robb Auber’s professional skills:

  • Call Centers
  • Customer relationship management
  • Customer experience
  • Business process outsourcing
  • Strategic planning
  • Customer retention
  • Business management for start-ups
  • Operations management
  • Team management
  • Performance management

Moreover, there are some certificates that show Auber’s technical ability. These include EIS/ SER call processors, Amcat Predictive Dialers, FoxPro and advanced MS Office Suite. Robb Auber’s call center services and solutions are rated higher by the people who take Teleiman’s services as well as the people who are directly and indirectly associated with Auber’s services.

According to Roger Akers, SVP Global Contact Center Operations at NAVEX Global, “Robb was instrumental in the success of turning around our offshore operations in Manila. He dropped everything and relocated half way around the world to take on the huge challenge of taking our strategic objectives and finding ways to achieve them in a new and very different culture. He taught me that you can't impose western thinking in another culture but rather you...”

Robb Auber confidently handles all individual complaints as well as Teleiman.com complaints and helps all get a feasible solution in the least amount of time.













Robb Auber’s Telemarketing Communication Bolster The Growth of Your Business

In every telemarketing campaign, there should be a two-way communication so that both telecallers and customers can interact in a hassle-free manner. These days, business enterprises do a lot of activities to take their business to the next level. These include: Controlling recurring costs, looking alternative ways to improve marketing fortunes, churning the best out of existing resources, exploring new markets, reaching to new targeted audiences, and turning them in repetitive customers in order to achieve sales targets. In the world of marketing, businesses take a serious look at ever-rising marketing costs. So, they always look for new horizons matching their exact marketing communication needs.

To achieve corporate motives and objectives in the least amount of time, you need to shake hands with Robb Auber, call center specialist and Teleiman LLC chief, who successfully uses the right telemarketing communication techniques and models.Robb’s financial acumen helps him understand that telemarketing is a powerful, multi-billion dollar marketing vehicle and it is the most pursued concept of all marketing plans. That is why he prefers it over other forms of marketing.

Teleiman call center’s inbound and outbound telemarketing help all in responding their clients positively and sell them a wide and exhaustive range of products and services. Auber gives preference to result-oriented telemarketing approach and strategies that can be equally used by leading call centers to run their marketing campaigns successfully and smoothly. Teleiman’s inbound telemarketing enables all to easily establish an instant relationship with consumers and get unending opportunities to increase business. Teleiman’s outbound telemarketing includes activities of lead generation and database updating; surveys and market research; list cleaning and seminar registration; fundraising and phone sellings, and client reactivation.

Monday 2 March 2015

Teleiman LLC reviews: A Mirror Showing the Real Side of the Call Center

Reviews are like a mirror that shows people a candid picture of any brand name product and service available in the market. On the basis of reviews, decisions are taken with reference to buying or not buying. That is why product or service reviews always matter the most when it comes to getting detailed information on anything.

Led and owned by Robb Auber, Teleiman is a leading call center that offers its global clients voice and non-voice based telemarketing services to various industries. He knows how to handle teleiman complaints and solve clients’ queries. With his financial acumen and call center management skills, he impresses his clients and urges them to write positive Teleiman LLC reviews.

John Callaghan, VP, Customer Service/Performance Enhancement, Patriot Marketing, Inc., expresses, “I had the pleasure of working side-by-side Robb in a similar capacity for three years. Robb was a very hands-on executive who was able to produce great results because of his ability to develop strong teams around him. He was stood tall in the wake of adversity and continued to move the ship forward. I would welcome the opportunity to work with Robb once again.”

Scott Nagle, Global BPO Leader / Director of Operations, Client & Vendor Management, expresses, “Robb (my predecessor at Air Relay) was always a very helpful resource whilst I was in the position of Client Services. Very proactive with his team, he was always accommodating in any requests and without a doubt, had the best Action Plans and execution thereof I have seen to date. Robb always used communication to its fullest insuring that all endeavors were executed.”

Thursday 26 February 2015

What a Customer Review has to say?

Customer reviews are like a mirror that show any brand its existence and relevance in the competitive market. A review says a product or service is good, bad, excellent, poor, or useless. A review has the ability to affect the sales pitch and the popularity of any brand. It helps both buyer and seller take a balanced decision when it comes to buying or selling something..

Robb Auber reviews show why Teleiman telemarketing is a great asset to its clients. Let’s have a look at the reviews to check the ground reality.

Patrick Neville, Senior System Engineer at MediaMath, expresses “Robb Auber was one of the most intelligent call center leaders I have had the pleasure of working with in my career. He was both a driving force in metrics for the department that he ran and also a down to Earth coworker that knew how to translate the business to any of his employees. Robb was extremely strong in understanding the technology part of call center operations”.

Pedro Venegas, who reported to Robb at Atlantic Coast Media Group, expresses, “Professional Robb truly understands the call center business like the back of his hand, I had the opportunity to work for him and see for myself the passion, drive, leadership, and experience he set forth to increase profits and efficiency at the acmg call center. I remember when Robb began outlining his vision for the department and I thought why haven't we done this before!”

Today, Teleiman telemarketing solutions are highly relevant in the call center industry for getting immediate feedback, response, and analysis.


Thursday 19 February 2015

Robb Auber: A Man of His Words in The Contact Center Industry

In the call center industry, Robb Auber is a popular figure and a man of his words who is known for his honesty, commitment, goodwill and reliability. Robb is an analytical, goal-focused, and results-oriented call center specialist and CEO of the leading call center Teleiman. Having more than 15 years of experience, Robb knows how to decrease expenditures, increase overall productivity, and increase the level of profit maximization. He knows how to do the following activities. These include:

  • To structure high-performing call centers.
  • To develop BPO models.
  • To streamline processes.
  • To implement supporting technologies.

One of the interesting facts that make Robb a leader in the industry is his flair for adapting quickly to dynamic business environments and processes. And it is possible only with his pragmatic approach that helps him convert complex business issues into transparent business solutions. He is an industry leader and it is proved with his progressive experience in the management of executive administration, call center operations, business analysis, human resource as well as strategic planning.

He has an empowering, participatory management style that inspires and directs him to induce accountability, teamwork, and continuous improvement in a professional manner. He had already lead numerous turnaround ventures. That is why he amicably develops a perfect customer relationship bond.

“We’re committed to partnering with you to provide tailored, first-class service, enhanced profitability, and closer relationships with your valued customers. Our associates excel at keeping customers happy and coming back for more. Contact us, and we’ll show you how Teleiman can make your telemarketing and customer service efforts more competitive.” – Robb Auber





Wednesday 18 February 2015

Robb Auber: Keeping Your Slate Clean

“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently.” – Warren Buffett

The mentioned-above quote from Buffett indicates that a hard earned reputation can be lost within five minutes if you take things, like customer complaints easily and for granted. It may take you many years to build a castle, but you can find it demolished within minutes. The same thing applies in the business world where an angry customer can hit you below the belt and bring you in bad books of others in the least amount of time. If left unattended, a complaint can take customer(s) away from you. It is easier to retain existing customers than finding new ones and bringing them to your shop. That is why it is important for businesses of all sizes and types to take a serious look at customer complaints and keep their slate clean in order to create immaculate goodwill in the market.

When it comes to having the best and proven complaint resolution from a call center, Teleiman LLC makes its presence felt in the global call center industry. Robb knows the art of handling Teleiman LLC complaints and responding to them in an amicable manner so that a long term relationship can be formed in a perfect manner.

Robb firmly admits that a real customer service experience can instantly alter the entire perception of the customers who are unhappy and look for better and improved solutions. Robb gives preference to taking right initiatives that put a positive effect on customers’ mind. Consequently, customers start praising Teleiman for its genuine efforts that build positive relationships. You can check the reality with the following quote.

“I had the pleasure of working side-by-side Robb in a similar capacity for three years. Robb was a very hands-on executive who was able to produce great results because of his ability to develop strong teams around him. He was stood tall in the wake of adversity and continued to move the ship forward. I would welcome the opportunity to work with Robb once again.” -- John Callaghan, VP, Customer Service/Performance Enhancement, Patriot Marketing, Inc.

Monday 16 February 2015

Robb Auber reviews: A Candid Picture of Robb’s Telemarketing Solutions

Generally, we ask our near ones when it comes to purchasing any product or service. We take their advice so that we can get the best with the least efforts. We get suggestions that guide us what to do and what not. These suggestions may be in the form of positive and negative reviews. The same thing applies on the online world where we find a number of reviews posted by people rating several products and services they have already used. When it comes to finding a reliable name in the call center industry, Teleiman LLC CEO Robb Auber catches all eyes and makes its presence felt in the industry with his customer-satisfactory telemarketing services.

With reviews, it is easy to understand what is right and what is wrong. The reviews also let you take a balanced decision in regard to the purchasing of a commercial product or service from any established brand.

If you are planning to outsource your jobs to any call center, mentioned-below Robb Auber reviews will help you know why Robb is the first choice all global clients.

“We’ve been working with Teleiman for several years now. They are simply the best call center organization we’ve ever worked with. They know how to find, train, align, motivate, and inspire a team. A results-oriented company, they believe in ‘walking the talk’ and ‘delivering on what they say.” —Andrew Surwillo, Managing Member, Atlantic Coast Media Group

“Teleiman made our web/ IVR partials campaign a success! Their performance is true to their word and consistent, and their strategies are forward-looking. Teleiman is a rare jewel in the industry.” —Thomas Shipley, CEO, Atlantic Coast Media Group


Tuesday 10 February 2015

Robb Auber: Overcoming all expectations with his professional skills

To control, run, and execute different call centers, one needs to have different professional skills that are proven, updated and job-oriented. Robb Auber is a call center specialist and Teleiman LLC chief who knows what makes clients happy and satisfied when they get connected to his call center team and look for better solutions to their queries. Having a long list of awards and recognitions won and earned, Robb has better skills that are needed by any call center professional. Mentioned-below is a list of Auber’s professional skills that he uses to overcome the expectations of his new as well as existing clients. It includes:
  • Call centers
  • Customer relationship management
  • Business process outsourcing
  • Strategic planning
  • Customer retention
  • Business management for start-ups
  • Operations management
  • Team management
  • Performance management
He also owns some certificates, such as EIS/ SER call processors, Amcat Predictive Dialers, FoxPro and advanced MS Office Suite. These certificates depict the technical ability and skills of Robb. That is why clients of all sizes and types like to avail and highly rate Robb Auber’s call center services and solutions. “Robb was instrumental in the success of turning around our offshore operations in Manila. He dropped everything and relocated half way around the world to take on the huge challenge of taking our strategic objectives and finding ways to achieve them in a new and very different culture. He taught me that you can't impose western thinking in another culture but rather you...” -- Roger Akers, SVP Global Contact Center Operations at NAVEX Global Robb confidently handles all sorts of Teleiman.com complaints and helps clients with feasible solutions as soon as possible.

Monday 9 February 2015

Robb Auber has special solutions for all clients

In the contact center industry, Robb Auber needs no introduction; A perfect combination of his achievements and experience is enough to say why he has been a great asset to the call center Teleiman LLC, since the very first day when the call center came into existence. In his professional career, he has worked on many positions—from executive vice president of call center operations to CEO of Teleiman. He is a leading name in the call center industry because of the following traits:
  • Corporate experience
  • Ability to lead from the front
  • Problem solving abilities
  • Spontaneous and flawless business acumen
Robb effectively utilizes his vast financial acumen when it comes to satisfying and pleasing angry and unhappy customers. He does the following activities to enhance the level of performance and profits. These include:
  • Analysis, forecasting and management of multi-million dollar budgets.
  • Identification of key performance indicators.
  • Direct communication strategies.
He has a verifiable track record that shows why Robb’s mastery and excellence help him in having leads in call center operations. He knows the art of churning the best out available resources with a trained and motivated support team. There is a long list of awards and recognitions won and earned by Robb. Some of them include Human Resource Management (HRM / HRIS), GEO, Payroll, AS400, Mastermind, Tantacom, FMLA, NJFMLA, ISO Compliance, ACD, CMS, LMS, Advertech, Roes, Pick, TCPA, Cisco, AQM, and SIP. If you are interested in knowing more the successive outcome of Teleiman telemarketing services, then you can make a real difference by checking many Robb Auber reviews.

Tuesday 3 February 2015

Robb Auber knows what upset customers need when they complain

Robb Auber is the chief of Teleiman LLC, a leading call center that is famous for providing global clients voice and non-voice telemarketing and customer services for various industries, and knows the art of handling Robb Auber complaints and Teleiman.com complaints in a friendly manner. In order to help all complainers get feasible solutions in the least amount of time, he likes to get connected to customers, listen them patiently, let them explain all the things clearly, ask them what makes them happy, offers a perfect solution that matches their needs, and urge them to leave a happy customer reply effortlessly.

Robb Auber perfectly knows what upset customers need when they complain and look for a better response from the other side. He goes for the 5 mentioned-below points in order to come a solution that is beneficial both of him and the complainer.

  • Listen, understand
  • Apologize
  • Find a solution
  • Follow up the customer
  • Exceed customers’ expectations

His ability to solve customer complaints can be seen in of different awards and recognitions earned by him. These include: HRM / HRIS, GEO, Payroll, AS400, Mastermind, Tantacom, FMLA, NJFMLA, ISO Compliance, ACD, CMS, LMS, Advertech, Roes, Pick, TCPA, Cisco, AQM, and SIP.

Thomas Shipley, CEO, Atlantic Coast Media Group, one of the happy and satisfied customers of Teleiman, expresses, his views on the call center stating, “Teleiman made our web/ IVR partials campaign a success! Their performance is true to their word and consistent, and their strategies are forward-looking. Teleiman is a rare jewel in the industry.”






Monday 2 February 2015

Robb Auber Handles Customer Complaints With The CARP Diem

Robb Auber is a call center specialist and CEO of Teleiman LLC who leaves no stone unturned to make his clients happy and satisfied whenever they come to him with any complaint. He prefers to use a highly popular and proven method for consistently handling all upset customers. He understands the value and importance of Bacal’s practices known as the CARP method that stands for Control, Acknowledge, Refocus and Problem solve.

Let’s see how Robb effectively uses the model to induce a natural smile on the face of upset customers.

  • Control: Robb likes to take control of the situation with a professional and friendly language that shows he is ever ready to handle customer concerns. For him, control means no intention to play games.

  • Acknowledge: With it, Robb clearly and completely understands the concerns of complainers and don’t take anything lightly.

  • Refocus: He avoids emotions when it comes to handling the problem and outlines the concerns that need to be taken care of.

  • Problem solve: He takes all problems on priority and instantly solves the problem initially came to him. He also confirms that everything has been resolved to complainers’ satisfaction.


He knows how Robb Auber complaints can be handled and complainers are persuaded so that they can willingly post genuine Robb Auber reviews.

According to Roger Akers, SVP Global Contact Center Operations at NAVEX Global, “Robb was instrumental in the success of turning around our offshore operations in Manila. He dropped everything and relocated half way around the world to take on the huge challenge of taking our strategic objectives and finding ways to ahcieve them in a new and very different culture. He taught me that you can't impose western thinking in another culture but rather you...”

Wednesday 28 January 2015

Robb Auber’s mantra to handle customer complaints

The success and failure of any brand name product or service mainly relates to the response shown by the people towards it. Customer perception and preferences in response to any product or service always matters the most and decides whether any brand will be accepted in the competitive market or not. Happy customers always come back to same sellers. On the other hand, unhappy customers simply say adieu to the seller or post numerous complaints showing their dissatisfaction, anger, and poor interest.

When it comes to having the services of a call center that can make a real difference to the handling of customer complaints, Teleiman LLC, owned and run by call center specialist and its CEO Robb Auber, catches all eyes. He understands the importance and utility of a great customer service. Robb’s mantra for handling complaints lies in several key stages:
  • Giving thankfulness to customers for registering complaints. Listening customers patiently.
  • Asking questions and responding carefully.
  • Understanding customer grievances personally.
  • Apologizing without showing any hesitation.
  • Minimizing reasons for complaints.
  • Asking customers humbly for an acceptable solution.
  • Solving problems in an amicable manner.
Whether the complaint is related to Teleiman LLC or any of its service, the call center leaves no stone unturned to turn unhappy customers into happy customers. Robb Auber reviews and Teleiman LLC reviews are enough to express why the call center has an edge in the competitive market. By going through these reviews, you can easily check the truth behind the excellent performance of the call center.

Robb takes complaints positively and accepts them an opportunity to interact with customers directly. With it, he identifies specific problems concerning current systems or product. He firmly believes that rendering possible solutions to problems can help any business enterprise develop its relationship with new as well as existing customers.

Thursday 22 January 2015

Robb Auber has telemarketing solutions for diverse business verticals

There are a number of business verticals that take help from call centers to sell product and services, and handle customer queries with a yeoman customer service. With inbound and outbound telemarketing services, call centers serve many industries, such as banking and finance; eCommerce and health care; telecommunications; travel and leisure, and shared services.

Through its inbound as well as outbound telemarketing solutions, reputed and professional call center Teleiman LLC provides solutions where you need most. Owned and operated by call center specialist and its CEO Robb Auber, Teleiman is the most entrepreneurial and innovative call center company in the industry that is known for intelligent customer engagement and accomplishing projects successfully. The call center has a clear advantage over other call centers in terms of clients’ satisfaction level. With teleselling services (voice and non-voice), Teleiman LLC serves a number of industries.

From mortgage to retail, from technical help desk to complaint resolution, from order processing to online product support, from claims pre-adjudication to member calls, from the reservation management to refund processing, and from finance and accounting to workforce management, Teleiman LLC serves all big and small business enterprises associated with diverse industries.

Robb Auber firmly believes in making clients happy and satisfied. To do so, he leaves no stone turned and use the best customer handling tactics to overcome the genuine expectations of customers. That is why he gets regular and positive teleiman.com reviews.

Auber himself quotes “We’re committed to partnering with you to provide tailored, first-class service, enhanced profitability, and closer relationships with your valued customers. Our associates excel at keeping customers happy and coming back for more. Contact us, and we’ll show you how Teleiman can make your telemarketing and customer service efforts more competitive.”


Wednesday 21 January 2015

Robb has a solution for every customer query

Receiving complaints from buyers or potential clients is a part and parcel of all businesses that deal in the selling and supplying of commercial products and services. Customer grievances can be seen as a feedback that indicates to the points they are not happy and satisfied with the products and services they have been using. Handling a customer complaint is a challenging job because you need to respond to the client when he is not happy with your service. These days, call centers have become a resource of handling all sorts of customer complaints. Teleiman LLC, run and owned by call center specialist and its CEO Robb Auber, renders a flawless customer service matching needs of clients.

For Robb, the customer is above all. That is why he leaves no stone unturned when it comes to responding any Robb Auber complaints or Teleiman LLC complaints. Once he gets any complaint, he responds to it politely without wasting even a single second. This quality makes him a real professional. He listens clients patiently and offers them the best solutions in an amicable manner. He responds in “yes” and makes clients feel comfortable. Be it a voice or non-voice process, he always renders customer satisfactory solutions.
By going through a lot of Robb Auber reviews, you can easily understand why he is the best in the call center industry.

According to Roger Akers, SVP Global Contact Center Operations at NAVEX Global, who managed Robb Auber at Air Relay Corp, “Robb was instrumental in the success of turning around our offshore operations in Manila. He dropped everything and relocated half way around the world to take on the huge challenge of taking our strategic objectives and finding ways to ahcieve them in a new and very different culture. He taught me that you can't impose western thinking in another culture but rather you...”

Thursday 15 January 2015

Robb Auber: Illuminating business enterprises with candid client handling solutions

There is no business that has not faced challenges and found it hard to ensure a perfect niche in the competitive market. For businesses, it is mandatory to allure the targeted audience, understand their needs, offer them products and services, render them pre and post sales services, answer their complaints, deliver them feasible solutions, and form a relation with them. It is possible when the seller or company has a goodwill in the market. Today, call centers have become a resource of rendering candid marketing and selling solutions.

When it comes to illuminating business enterprises with candid client handling solutions, call center specialist and Teleiman LLC CEO Robb Auber knows how to make things possible for his valued clients. With his “A” grade business solutions, Auber emerges as a goal-focused and results-oriented business resource that leaves no stone unturned to overcome the expectations of his clients. He knows how to handle high-performing call center management and staff, integrate processes, and apply supporting technology so that expenditures can be deducted, productivity can be boosted, and profits can be doubled in the least amount of time.

Auber knows the art of handling all Teleiman complaints and offers feasible solutions matching clients’ business needs. His ability to identify key performance indicators and build direct business strategies help him to improve performance and gain from the market. His verifiable track record of measurable success makes him a leading name in the call center industry. With a highly motivated support team, he efficiently controls different call centers/operations and ensure customers 100% satisfaction and loyalty.

With his ability to handle all Teleiman.com complaints, he and his call centers is preferred by reputed and established business enterprises. Teleiman deals in a full range of telemarketing and customer services—voice and non-voice services—for a number of business enterprises.

Tuesday 6 January 2015

Robb Auber marketing solutions through voice and non-voice services

Under the leadership of its CEO and call center specialist Robb Auber, Teleiman.com delivers maximum telemarketing ROI to its clients by giving prominence to the effective management of quality, speed, efficiency and cost. With the effective and timely use of strategic leadership, continuous quality, process control, and world-class technology, Teleiman LLC allows its clients reasons to increase their ROI. With its voice and non-voice telemarketing services, the call center makes ways for their clients so that they can focus on their core businesses.

Teleiman LLC delivers its BPO services to various industries and help them in staying ahead in the cut-throat competition and turning their business fortunes. And it is made possible only with unmatched BPO solutions rendered its comprehensive voice and non-voice processes. These include:

Voice services: Customer service, help desk support, web/IVR, accounts receivable management (ARM), telemarketing, product promotion, lead generation, lead qualification, collections, loyalty programs, retention programs, data verification, upselling, cross selling, surveys, and appointment scheduling.

Non-voice services: Shared services, web marketing, loyalty programs, social media marketing, search engine optimization (SEO), landing page campaigns, refund processing, claims processing, live web chat, data processing, email support, email marketing, email management, online payment processing, and online order processing.

With these voice and non-voice processes, outsourcing companies of all sizes and types can expect increased efficiency, reduced labor costs, more concentration on core business, and capital cost control in the least amount of time. The call center specialist knows what is expected by clients when they make a call and look for Robb Auber telemarketing solutions. Using his business acumen and marketing experience, he delivers on its commitment and makes his clients happy and satisfied.