Robb Auber call center to render practical telemarketing solutions

Undoubtedly, today’s business world is known for cut-throat competition. And to survive in this competition, businesses of all sizes and types need to put emphasis on practical and marketing-oriented efforts that not only make clients happy and satisfied but also let them ensure better and improved results. When it comes to taking timely, valuable, and accepted telemarketing solutions from a reliable call center, the leading call center Teleiman LLC makes a real difference and allows businesses of all sizes and types stay ahead in the competition.

Under the leadership of Robb Auber, CEO Teleiman LLC, the call center leverages intelligent strategy, top people, and best-practice training and quality processes to render clients outstanding output. The call center has numerous prominent clients that chose it for having the best and timely telemarketing solutions. Some of the names include DISCOVER Networks, Capital One, Time Warner, GE, Chase, CBRE, PricewaterhouseCoopers, Verizon, Safeway, American Express, and Ford.

Teleiman’s talented and professional team consists of Van Del Mundo, director of information and technology; Via Nicolas, SVP of operations, and Carol Eran, director of quality and training. This outstanding team is led by call center specialist and Teleimna CEO Robb Auber. His analytical, goal-focused, and results-oriented call center skills make him simply the best individual who can take the call center operations to the next level. With his wide experience of more than 15 years, he reduces business expenditures, boosts existing productivity, and augments the overall profit range. Moreover, Auber has a flair for adapting quickly to dynamic business environments or processes. He adopts a pragmatic approach to improve telemarketing solutions and resolve complex business issues in an amicable manner.

Van Del Mundo: Robb Auber’s IT man at Teleiman.com

Teleiman.com is a renowned call center that leads the industry and is known for rendering clients best business solutions ensuring a cut in time, cost and process. Headed by the call center specialist Robb Auber, Teleiman LLC has a team of specialists who are highly qualified, skilled and carry a good experience in their relevant fields. Auber’s team has Van Del Mundo, the director of Information Technology; Carol Eran, director of Quality and Training, and Via Nicolas, SVP of Operation.

Van Del Mundo is the director of Information Technology at Robb Auber’s Teleiman.com. He not only handles day-to-day IT related activities but also assists Auber in offering the best solutions for all IT operations. He successfully leads and manages all aspects of campaign implementation using Five9’s Virtual Call Center Software. On a regular basis, he reports the implementation status and man-hours consumed during implementation to managers. He also converts campaign requirements into call center solutions leveraging the features of the Five9 Virtual Call Center. He configures the solution and training Five9 Users in the use of the solution and make best practice recommendations to enable clients to successfully deploy Five9 Virtual Call Center Build.

He handles custom-built the Five9 Virtual Call Center for Inbound, Outbound, Blended, AutoDialer, IVR with CRM Integrations and Five9 reports. Moreover, he automates Dialer Operations through Workflow Rules. Apart from these responsibilities, he also supports technical related problem encountered at during implementation and production levels. He regularly conducts training for call center administrators, supervisors, report writers as well as agents. Interestingly, the director of IT at Teleiman, assists developer/s in integrating CRMs with Five9 VCC (e.g. SalesForce, Netsuite, Leads360, Sugar CRM) through APIs and APEX class and triggers.

Auber’s Key components integrated into the call center operations

Managing the call center is a hard nut to crack for many call centers as it is a challenging as well as a demanding job that comes with a unique set of responsibilities. To meet all expectations and surpass the targets and challenges keeping cost, time and resources in mind, it is imperative for all call centers to keenly give special attention to their call center operations. Mentioned-below are the 6 key components that are integrated into the call center operations to excel the performance, smooth operations, respond to clients’ queries and manage daily processes. These include: Location, building and facilities; customer; technology; process; people, and finance and business management.

A simple change in any one of the above components can put a direct or indirect impact on the performance of the call center. That is why there should be a perfect balance between various operations so that all processes can be handled smoothly and corporate goals can be achieved in the least amount of time.

Robb Auber’s call center is known for rendering inbonud as well as outbound telemarketing solutions at a competitive price tag that is really hard to beat. Robb Auber’s call center and telemarketing services are controlled and run by Auber and Via Nicolas, SVP of operations, an astute professional with more than 10 years of progressive call center experience in different business verticals. She has a good command over inbound and outbound sales, customer service, and operations. She outperforms with her call center operational excellence. She is a keen strategist with in-depth knowledge in the management of entire operations with a touch of profitability and resource optimization. Interestingly, she is fluent in developing and streamlining systems and operations to enhance operational effectiveness and meet all sorts of operational goals by sticking to cost, time, and quality parameters.