In the world of business, getting positive and negative responses from aggrieved customers is not a new thing. In case of positive comments, businesses feel satisfied, but they find it hard to adjust and bear up when it comes to satisfying a client who is unhappy, unsatisfied and angry. To make all clients happy and keep their slate clean, customer service providers take the support of excuses and false notions in order to get some positivity from the client side. There are basically five categories of customer satisfaction. It includes:
Robb Auber believes in enhancing the level of customer satisfaction and sees customer services as an overall approach to systematic improvement. He prefers to listen Teleiman complaints patiently and responds to complaints after analyzing all ins and outs. Through his customer satisfaction methodologies and strategies, he fulfills customer expectations. He adopts a scientific approach—dis-confirmation model—to compare customer ratings with reference to their genuine expectations and perceived performance.
He firmly admits that a real customer service experience not only changes the entire perception of a customer but also allows the organization to get more transparency to their customer handling processes. With his exceptional and customer-oriented services, he introduces a feeling in the mind of customers that a specific product or service has met the customer expectation completely.
According to Scott Nagle, country manager at Air Relay Corp., “Robb (my predecessor at Air Relay) was always a very helpful resource whilst I was in the position of Client Services. Very proactive with his team, he was always accommodating in any requests and without a doubt, had the best Action Plans and execution thereof I have seen to date. Robb always used communication to its fullest insuring that all endeavors were executed with...”
- Very dissatisfied
- Somewhat dissatisfied
- Neither satisfied or dissatisfied
- Somewhat satisfied
- Very satisfied
Robb Auber believes in enhancing the level of customer satisfaction and sees customer services as an overall approach to systematic improvement. He prefers to listen Teleiman complaints patiently and responds to complaints after analyzing all ins and outs. Through his customer satisfaction methodologies and strategies, he fulfills customer expectations. He adopts a scientific approach—dis-confirmation model—to compare customer ratings with reference to their genuine expectations and perceived performance.
He firmly admits that a real customer service experience not only changes the entire perception of a customer but also allows the organization to get more transparency to their customer handling processes. With his exceptional and customer-oriented services, he introduces a feeling in the mind of customers that a specific product or service has met the customer expectation completely.
According to Scott Nagle, country manager at Air Relay Corp., “Robb (my predecessor at Air Relay) was always a very helpful resource whilst I was in the position of Client Services. Very proactive with his team, he was always accommodating in any requests and without a doubt, had the best Action Plans and execution thereof I have seen to date. Robb always used communication to its fullest insuring that all endeavors were executed with...”
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