There is hardly anyone who doesn’t know about the call center expert Robb Auber. His works, awards and achievements tell his successive story and makes him a gem in the call center industry. His practical call center experience shows that he has worked on many positions and has proved his stature with his corporate experience, ability, acumen and tendency to solve all problems in a perfect manner. His spontaneous and flawless leadership makes him an outstanding and best call center figure.
He gives weightage to the analysis, forecasting and management of multi-million dollar budgets. He prefers to identify key performance indicators and formulate direct strategies in order to execute and accomplish all call center projects with a professional touch. He holds a verifiable track record that openly depicts his mastery and excellence in KPI s & call centers/operations. He is also accredited with various awards and recognitions that include professional training for HRD, HRM / HRIS, GEO, Payroll, AS400, Mastermind, Tantacom, FMLA, NJFMLA, ISO Compliance, ACD, LMS, CMS, Advertech, Roes, Pick, TCPA, Cisco, AQM, and SIP.
He is a call center artist who is well-versed with the art of churning the best out of existing resources guided by a well-trained and highly motivated support teams. He infuses confidence in his teams in order to charge them for delivering high customer satisfaction and loyalty. Robb Auber’s professional skills:
Moreover, there are some certificates that show Auber’s technical ability. These include EIS/ SER call processors, Amcat Predictive Dialers, FoxPro and advanced MS Office Suite. Robb Auber’s call center services and solutions are rated higher by the people who take Teleiman’s services as well as the people who are directly and indirectly associated with Auber’s services.
According to Roger Akers, SVP Global Contact Center Operations at NAVEX Global, “Robb was instrumental in the success of turning around our offshore operations in Manila. He dropped everything and relocated half way around the world to take on the huge challenge of taking our strategic objectives and finding ways to achieve them in a new and very different culture. He taught me that you can't impose western thinking in another culture but rather you...”
Robb Auber confidently handles all individual complaints as well as Teleiman.com complaints and helps all get a feasible solution in the least amount of time.
He gives weightage to the analysis, forecasting and management of multi-million dollar budgets. He prefers to identify key performance indicators and formulate direct strategies in order to execute and accomplish all call center projects with a professional touch. He holds a verifiable track record that openly depicts his mastery and excellence in KPI s & call centers/operations. He is also accredited with various awards and recognitions that include professional training for HRD, HRM / HRIS, GEO, Payroll, AS400, Mastermind, Tantacom, FMLA, NJFMLA, ISO Compliance, ACD, LMS, CMS, Advertech, Roes, Pick, TCPA, Cisco, AQM, and SIP.
He is a call center artist who is well-versed with the art of churning the best out of existing resources guided by a well-trained and highly motivated support teams. He infuses confidence in his teams in order to charge them for delivering high customer satisfaction and loyalty. Robb Auber’s professional skills:
- Call Centers
- Customer relationship management
- Customer experience
- Business process outsourcing
- Strategic planning
- Customer retention
- Business management for start-ups
- Operations management
- Team management
- Performance management
Moreover, there are some certificates that show Auber’s technical ability. These include EIS/ SER call processors, Amcat Predictive Dialers, FoxPro and advanced MS Office Suite. Robb Auber’s call center services and solutions are rated higher by the people who take Teleiman’s services as well as the people who are directly and indirectly associated with Auber’s services.
According to Roger Akers, SVP Global Contact Center Operations at NAVEX Global, “Robb was instrumental in the success of turning around our offshore operations in Manila. He dropped everything and relocated half way around the world to take on the huge challenge of taking our strategic objectives and finding ways to achieve them in a new and very different culture. He taught me that you can't impose western thinking in another culture but rather you...”
Robb Auber confidently handles all individual complaints as well as Teleiman.com complaints and helps all get a feasible solution in the least amount of time.
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