Teleiman.com is a renowned call center that leads the industry and is known for rendering clients best business solutions ensuring a cut in time, cost and process. Headed by the call center specialist Robb Auber, Teleiman LLC has a team of specialists who are highly qualified, skilled and carry a good experience in their relevant fields. Auber’s team has Van Del Mundo, the director of Information Technology; Carol Eran, director of Quality and Training, and Via Nicolas, SVP of Operation.
Van Del Mundo is the director of Information Technology at Robb Auber’s Teleiman.com. He not only handles day-to-day IT related activities but also assists Auber in offering the best solutions for all IT operations. He successfully leads and manages all aspects of campaign implementation using Five9’s Virtual Call Center Software. On a regular basis, he reports the implementation status and man-hours consumed during implementation to managers. He also converts campaign requirements into call center solutions leveraging the features of the Five9 Virtual Call Center. He configures the solution and training Five9 Users in the use of the solution and make best practice recommendations to enable clients to successfully deploy Five9 Virtual Call Center Build.
He handles custom-built the Five9 Virtual Call Center for Inbound, Outbound, Blended, AutoDialer, IVR with CRM Integrations and Five9 reports. Moreover, he automates Dialer Operations through Workflow Rules. Apart from these responsibilities, he also supports technical related problem encountered at during implementation and production levels. He regularly conducts training for call center administrators, supervisors, report writers as well as agents. Interestingly, the director of IT at Teleiman, assists developer/s in integrating CRMs with Five9 VCC (e.g. SalesForce, Netsuite, Leads360, Sugar CRM) through APIs and APEX class and triggers.
Van Del Mundo is the director of Information Technology at Robb Auber’s Teleiman.com. He not only handles day-to-day IT related activities but also assists Auber in offering the best solutions for all IT operations. He successfully leads and manages all aspects of campaign implementation using Five9’s Virtual Call Center Software. On a regular basis, he reports the implementation status and man-hours consumed during implementation to managers. He also converts campaign requirements into call center solutions leveraging the features of the Five9 Virtual Call Center. He configures the solution and training Five9 Users in the use of the solution and make best practice recommendations to enable clients to successfully deploy Five9 Virtual Call Center Build.
He handles custom-built the Five9 Virtual Call Center for Inbound, Outbound, Blended, AutoDialer, IVR with CRM Integrations and Five9 reports. Moreover, he automates Dialer Operations through Workflow Rules. Apart from these responsibilities, he also supports technical related problem encountered at during implementation and production levels. He regularly conducts training for call center administrators, supervisors, report writers as well as agents. Interestingly, the director of IT at Teleiman, assists developer/s in integrating CRMs with Five9 VCC (e.g. SalesForce, Netsuite, Leads360, Sugar CRM) through APIs and APEX class and triggers.
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