Managing the call center is a hard nut to crack for many call centers as it is a challenging as well as a demanding job that comes with a unique set of responsibilities. To meet all expectations and surpass the targets and challenges keeping cost, time and resources in mind, it is imperative for all call centers to keenly give special attention to their call center operations. Mentioned-below are the 6 key components that are integrated into the call center operations to excel the performance, smooth operations, respond to clients’ queries and manage daily processes. These include: Location, building and facilities; customer; technology; process; people, and finance and business management.
A simple change in any one of the above components can put a direct or indirect impact on the performance of the call center. That is why there should be a perfect balance between various operations so that all processes can be handled smoothly and corporate goals can be achieved in the least amount of time.
Robb Auber’s call center is known for rendering inbonud as well as outbound telemarketing solutions at a competitive price tag that is really hard to beat. Robb Auber’s call center and telemarketing services are controlled and run by Auber and Via Nicolas, SVP of operations, an astute professional with more than 10 years of progressive call center experience in different business verticals. She has a good command over inbound and outbound sales, customer service, and operations. She outperforms with her call center operational excellence. She is a keen strategist with in-depth knowledge in the management of entire operations with a touch of profitability and resource optimization. Interestingly, she is fluent in developing and streamlining systems and operations to enhance operational effectiveness and meet all sorts of operational goals by sticking to cost, time, and quality parameters.
A simple change in any one of the above components can put a direct or indirect impact on the performance of the call center. That is why there should be a perfect balance between various operations so that all processes can be handled smoothly and corporate goals can be achieved in the least amount of time.
Robb Auber’s call center is known for rendering inbonud as well as outbound telemarketing solutions at a competitive price tag that is really hard to beat. Robb Auber’s call center and telemarketing services are controlled and run by Auber and Via Nicolas, SVP of operations, an astute professional with more than 10 years of progressive call center experience in different business verticals. She has a good command over inbound and outbound sales, customer service, and operations. She outperforms with her call center operational excellence. She is a keen strategist with in-depth knowledge in the management of entire operations with a touch of profitability and resource optimization. Interestingly, she is fluent in developing and streamlining systems and operations to enhance operational effectiveness and meet all sorts of operational goals by sticking to cost, time, and quality parameters.
No comments:
Post a Comment