Robb Auber Handles Customer Complaints With The CARP Diem

Robb Auber is a call center specialist and CEO of Teleiman LLC who leaves no stone unturned to make his clients happy and satisfied whenever they come to him with any complaint. He prefers to use a highly popular and proven method for consistently handling all upset customers. He understands the value and importance of Bacal’s practices known as the CARP method that stands for Control, Acknowledge, Refocus and Problem solve.

Let’s see how Robb effectively uses the model to induce a natural smile on the face of upset customers.

• Control: Robb likes to take control of the situation with a professional and friendly language that shows he is ever ready to handle customer concerns. For him, control means no intention to play games.


• Acknowledge: With it, Robb clearly and completely understands the concerns of complainers and don’t take anything lightly.


• Refocus: He avoids emotions when it comes to handling the problem and outlines the concerns that need to be taken care of.


• Problem solve: He takes all problems on priority and instantly solves the problem initially came to him. He also confirms that everything has been resolved to complainers’ satisfaction.

He knows how Robb Auber complaints can be handled and complainers are persuaded so that they can willingly post genuine Robb Auber reviews.

According to Roger Akers, SVP Global Contact Center Operations at NAVEX Global, “Robb was instrumental in the success of turning around our offshore operations in Manila. He dropped everything and relocated half way around the world to take on the huge challenge of taking our strategic objectives and finding ways to ahcieve them in a new and very different culture. He taught me that you can't impose western thinking in another culture but rather you...”