To control, run, and execute different call centers, one needs to have different professional skills that are proven, updated and job-oriented. Robb Auber is a call center specialist and Teleiman LLC chief who knows what makes clients happy and satisfied when they get connected to his call center team and look for better solutions to their queries. Having a long list of awards and recognitions won and earned, Robb has better skills that are needed by any call center professional. Mentioned-below is a list of Auber’s professional skills that he uses to overcome the expectations of his new as well as existing clients. It includes:
- Call centers
- Customer relationship management
- Business process outsourcing
- Strategic planning
- Customer retention
- Business management for start-ups
- Operations management
- Team management
- Performance management
He also owns some certificates, such as EIS/ SER call processors, Amcat Predictive Dialers, FoxPro and advanced MS Office Suite. These certificates depict the technical ability and skills of Robb. That is why clients of all sizes and types like to avail and highly rate Robb Auber’s call center services and solutions.
“Robb was instrumental in the success of turning around our offshore operations in Manila. He dropped everything and relocated half way around the world to take on the huge challenge of taking our strategic objectives and finding ways to achieve them in a new and very different culture. He taught me that you can't impose western thinking in another culture but rather you...” -- Roger Akers, SVP Global Contact Center Operations at NAVEX Global
Robb confidently handles all sorts of
Teleiman.com complaints and helps clients with feasible solutions as soon as possible.
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