Thursday 9 April 2015

Taking Complaints as Opportunities to Excel in the Competition

Almost all of us think that a complaint is nothing but a form of displeasure shown by customers toward any product, service or brand available in the competitive market. People may feel unhappy due to the non-availability of proper functionality, performance and desired results from the products and services that people have been using in a particular period of time.

Don’t take complaints as negative as they also convey more than what you have failed to see. Actually, an analysis of complaint lets you know where you are and what wrong have you done, and what you can do to take a lesson from the past mistakes. This simple success mantra is used by call center specialist and Teleiman LLC chief Robb Auber in order to know the truth hidden the complaints. That is why Robb Auber takes complaints as a way to learn what went wrong and works on weak points in order to match the exact needs of customers. The method helps Robb understand everything properly, find an easy solution to the problem, and help clients get their desired results instantly. That is why happy and satisfied customers, in return, write positive Teleiman LLC reviews that show why Robb Auber is a performing asset to the call center industry.

“We’ve been working with Teleiman for several years now. They are simply the best call center organization we’ve ever worked with. They know how to find, train, align, motivate, and inspire a team. A results-oriented company, they believe in ‘walking the talk’ and ‘delivering on what they say.’” —Andrew Surwillo, Managing Member, Atlantic Coast Media Group

“Teleiman made our web/ IVR partials campaign a success! Their performance is true to their word and consistent, and their strategies are forward-looking. Teleiman is a rare jewel in the industry.” —Thomas Shipley, CEO, Atlantic Coast Media Group

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