Generally, customer complaints are seen as a negative response from unhappy customers. But it is about something that the customer failed to find in the products and services he has been using for a particular time period. It is about customers’ trust breach. Customers get connected to any brand after they are assured of quality, output, performance, and satisfaction. They file complaints when they failed to get what they were supposed to get after the purchase. That is why a dissatisfied or unhappy customer is likely to go hard on the brand that failed to impress him despite commitments. In the call center industry, Teleiman LLC has a unique way of handling complaints.
Teleiman LLC chief Robb understands that every time a customer calls, he will be hard in communication and criticize the brand, product, people or services for not getting what he was expecting. Robb has a clear idea that complaints are made when something is wrong with your service or product. If there is a problem, there is a solution too. Robb Auber listens his customers patiently when unhappy customers are not ready to hear any explanations and logics. Robb knows the art of making unhappy customers happy.
For Robb, all Teleiman LLC complaints are equally important for handling customer grievances and complaints as they make way for customer satisfaction and customer retention. He uses a customer-centric approach to form a customer handling strategy and take complaints in the first place. He also addresses problem-related concerns to reach at the root cause of the problem, save valuable time, and reduce the number of angry customers. Robb Auber learns from the mistake, renders an apology, and gives customers exactly the same they wish.
“We’ve been working with Teleiman for several years now. They are simply the best call center organization we’ve ever worked with. They know how to find, train, align, motivate, and inspire a team. A results-oriented company, they believe in ‘walking the talk’ and ‘delivering on what they say.’” —Andrew Surwillo, Managing Member, Atlantic Coast Media Group.
Teleiman LLC chief Robb understands that every time a customer calls, he will be hard in communication and criticize the brand, product, people or services for not getting what he was expecting. Robb has a clear idea that complaints are made when something is wrong with your service or product. If there is a problem, there is a solution too. Robb Auber listens his customers patiently when unhappy customers are not ready to hear any explanations and logics. Robb knows the art of making unhappy customers happy.
For Robb, all Teleiman LLC complaints are equally important for handling customer grievances and complaints as they make way for customer satisfaction and customer retention. He uses a customer-centric approach to form a customer handling strategy and take complaints in the first place. He also addresses problem-related concerns to reach at the root cause of the problem, save valuable time, and reduce the number of angry customers. Robb Auber learns from the mistake, renders an apology, and gives customers exactly the same they wish.
“We’ve been working with Teleiman for several years now. They are simply the best call center organization we’ve ever worked with. They know how to find, train, align, motivate, and inspire a team. A results-oriented company, they believe in ‘walking the talk’ and ‘delivering on what they say.’” —Andrew Surwillo, Managing Member, Atlantic Coast Media Group.
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